2017 Nov 28 to Georgios Fthenos HRTO

                                                                                               File # 2017-30245-I

November 28, 2017

655 Bay St, 14th Floor
Toronto, ON.  M7A 2A3
 By email attachment

Dear Mr Fthenos,

I am writing to you about a couple of matters concerning the process of the HRTO today, or this month, or this year.  There has been a delay in processing applications, I have been told. I submitted my Application for a Tribunal on November 6, at which time I received confirmation and a File number. I  telephoned HRTO on Monday, November 27 about the status of my application and was told that there was a backlog, since June.

One of my concerns about the delay is because I have a complaint currently before the CPSO.  In my HRTO application I named it, as a related matter that is in process (CPSO Dr G, file #  , June 27, 2017). It is now under investigation. But I am not sure what to do about that, whether you should be the ones to mention to them about this HRT Application of mine, and its status. Or should I?

On Monday, November 27, when I called the HRTO, it was suggested I email the HRTO if I wanted to try to find out more about the delay, so I did that, the same day.  I am including the emails of this 3-email interaction as I wanted to make you aware of any potential problems that might interfere with the objectivity in which my application is handled.  This is what I wrote:

status of application #2017-30245-I
·         11/27/2017 11:15 AM
To  hrto.registrar  

I am enquiring about the status of my application, # 2017-30245-I.
The application was received by you on Nov 6, 2017. I have not yet been assigned a caseworker. 
I wonder if you could give me any information on how long this might take to start the process. 
Thank you,
Susan McPherson

That afternoon, I got a response saying,

RE: status of application #2017-30245-I
·         11/27/2017 3:38 PM

Dear Susan McPherson, 
The Human Rights Tribunal of Ontario (HRTO) is in receipt of your inquiry regarding the new Application, HRTO file 2017-30245-I.

Please be advised that this file is in queue to be reviewed to determine the next steps in the process. Applications are processed chronologically by the date that they were received. Rest assured, the HRTO is working diligently to action and process this Application as soon as practicable. 
Once the Application has been fully reviewed, you will be notified and provided with the next steps in the process.
Thank you for your continued patience.
Pursuant to Rule 1.12 of the Tribunal's Rules of Procedure, all correspondence should be directed to the Registrar at hrto.registrar@ontario.ca and copied to the other parties.
Human Rights Tribunal of Ontario
Tel: 416-326-1312 | hrto.registrar@ontario.ca

At that point I was thinking I should respond as I didn’t know what was meant by the last part about copying the emails I send to the other parties after I send it to the Registrar. I don’t want the application stopped because of a technicality.  There was no name of anyone to reply to, on that email, because apparently my case has not been assigned to a case-worker yet. I do not know if any of the respondents would have a representative to reply, or what might happen, so I did think it was premature to have that message placed at the end of the email.

And as far as the delay in processing my application, I did want to say that the longer this is put off, the greater the impact on other matters, and not just on the other proceeding with the CPSO.  And as long as I have had accusations made against me, and others know about it in the healthcare profession, the less likely it is that I will be able to find a family doctor who will want to keep me as a patient. My health isn’t good.  And nothing just stands still o not just health, but everything to do with this situation.

Those emails happened on Monday. And today, Tuesday, I didn’t have a chance to reply and ask for clarification on the process and who has to get emailed. But when I got home there was an email  - an automatic reply from the HRTO – even though I had not emailed them:

Confirmation of Receipt of Email - Automatic Reply

·         11/28/2017 9:47 AM

Confirmation of Receipt of Email - Automatic Reply


Your email has been received by the Registrar of the Human Rights Tribunal of Ontario (HRTO). This is an automatic reply confirming receipt of your email. It is not a response to your email. A follow-up reply may be sent once we have had a chance to review your email. The length of time for a follow-up reply may vary depending on the nature of the email/inquiry. Same day replies are not always possible.
Please note: This auto-reply will be sent only once per day (i.e. if you send multiple emails in one day, you will only get an auto-reply for the first email).
How to File an Application or Response
( etc – not included. S McP)

I hadn’t sent the HRT another email, so I don’t know what that email was about. I don’t know what’s happening. I do know I have been accused of a lot of things, and that I have had a difficult time getting access to legitimate, tamper-free emails made by the respondents in my application.  I thought I should let you, as Registrar, know these things. And if you know what should be done about the CPSO complaint, please let me know.

Thank you,

Susan McPherson

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